udosuk wrote:
And a side note: as I was watching enxio27 asking some Excel questions on this forum, I was also thinking about the issues of male/female IT supporting. I have no idea about the gender of enxio27, but based on the avatar of Liv Tyler/Arwen (?) I'm guessing it's a "she".
Yes, but no one has ever accused me of being a
typical female!
I think a lot has to do with familial and cultural upbringing. My sister and I were the "sons" our father never had. We were taught to think logically and were steered toward typically male pursuits and careers. We both have found ourselves spending the better part of our lives in a male-dominated world.
There the similarities end and the individual differences take over. My sister thinks in parallel and mutli-tasks very well, both of which are needed in her profession as a helicopter pilot (which would quickly drive me batty, I think). I, on the other hand, think sequentially, and I'm very methodical and systematic in my approach to things, all of which are essential to computer programming and the like, something she has a hard time grasping.
That is not to say that I'm unemotional; quite the contrary. I'm very sentimental, especially when it comes to my children. One of my favorite hobbies, even a passion, is scrapbooking--preserving my family's memories, photos and memorabilia in archive-quality books that can be passed down for generations.
Further, even though I CAN write computer programs, I don't have the emotional temperament to handle time pressure well, especially dealing with other people's deadlines. The programming I do, I do for myself, to solve some problem or fill some need for myself or my family that can't be taken care of by existing programs, etc.
Unfortunately, in the U.S. at least, the vast majority of women (and an alarmingly increasing percentage of men) are taught, even indoctrinated, by our culture and our public school system to think with their emotions rather than with their minds. Logic is almost a lost discipline. It's all about "feelings".
My husband is no exception. He was brought up in a family and a culture (here in the U.S.) that fosters such "emotional reasoning", and even though he excelled in math and the sciences, he seems almost incapable of applying that logic to matters not directly related to those fields, often to my utter frustration and exasperation.
That same inability to reason is also sadly apparent in the customer service field, even in IT support. Too many "tech support reps" are taught to parrot from a manual rather than to actually LEARN how and why things work, and to answer customers' questions from that basis.